Privacy Policy
Welcome to Business Strategic Services. In these terms, we refer to Business Strategic Services as “we”, “our”, or “us”. This policy outlines our ongoing obligations to you regarding the management of your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the APPs is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is any information or opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. We collect this information through various channels, including:
- Correspondence (by telephone, email, or in person)
- Our website: www.businessstrategicservices.com.au
- Media and publications
- Publicly available sources
- Cookies and third parties
We collect your Personal Information primarily to provide our services to you, supply information to our clients, and conduct marketing activities. Secondary uses of your Personal Information may occur in circumstances where such use is directly related to the primary purpose and is reasonably expected by you. You can unsubscribe from our marketing communications at any time by contacting us in writing.
Whenever we collect Personal Information, we will, where appropriate and possible, inform you of why we are collecting the information and how we intend to use it.
Sensitive Information
Sensitive information includes details such as an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, membership of trade unions or other professional bodies, criminal records, or health information. We will only use sensitive information:
- For the primary purpose for which it was collected.
- For a secondary purpose that is directly related to the primary purpose;
- With your consent; or
- As required or authorised by law.
Third Parties
Where practical, we collect your Personal Information directly from you. However, there may be instances when we receive information from third parties. In such cases, we will take reasonable steps to ensure that you are informed about the information provided by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under circumstances such as:
- To third parties when you consent to the use or disclosure; and
- When required or authorised by law.
Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. When the information is no longer needed for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. Please note that most Personal Information will be retained in our client files for a minimum of seven (7) years.
Access to Your Personal Information
You have the right to access the Personal Information we hold about you and to request updates or corrections, subject to certain exceptions. To request access or corrections, please contact us in writing. Business Strategic Services does not charge for access requests but may levy an administrative fee for providing copies of your Personal Information. For security purposes, we may require appropriate identification before releasing any information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information remains accurate and up to date. We take reasonable steps to ensure its accuracy, completeness, and currency. If you believe that the information we have is incorrect or outdated, please notify us as soon as possible so that we can update our records and continue to provide you with quality services.
Policy Updates
This Privacy Policy may be updated from time to time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding our Privacy Policy, please contact us using the details below:
- Phone: 1800 322 346
- Email: privacy@businessstrategicservices.com.au
We are committed to addressing your concerns promptly and effectively.